At Gibbo Trading, we are constantly striving to enhance our services to better serve your needs. Your feedback is invaluable to us, and we are excited to announce some significant improvements based on your input.

1. Upgrading Our Phone System to a New PBX:

   As a result of the recent survey we conducted, we’ve listened to your suggestions regarding our communication channels. We are pleased to inform you that we are currently in the process of upgrading our phone system to a state-of-the-art Private Branch Exchange (PBX). This upgrade will provide several benefits, including:

   • Interactive Voice Recognition PBX.
   • 24/5 responses to common queries such as fees, opening hours et al.
   • Concurrency calls with improved quality and reliability.
   • 0% call drop with our new waiting area queue.
   • Automated order entry over the phone.
   • Quality assurance checks.
   • Faster response times to your inquiries.
   • Enhanced call routing to ensure you are connected to the right department quickly.
   • Advanced features to streamline your interactions with us.

   We understand the importance of efficient communication, and this upgrade is a significant step toward providing you with the best possible service.

2. Improvements to Our Pickup and Delivery Process:

   In addition to our phone system upgrade, we have also reevaluated our pickup and delivery process. Your comments in the survey have highlighted areas where we can make improvements, and we are committed to enhancing your experience. The changes include:

   • During peak periods of each month, all Delivery Orders placed after 11 AM will be delivered the next day.
   • Removal of specific delivery times. A new time slot will be defaulted to 9 AM to 4 PM
   • More accurate and transparent tracking of your orders.
   • Reduced delivery times through optimized routes and schedules.
   • Enhanced communication during the delivery process.

   These changes are designed to ensure your orders reach you in a timely and reliable manner while keeping you informed at every step.

We understand that change can sometimes be challenging, but these improvements are aimed at providing you with a more streamlined and efficient experience. We appreciate your continued support and feedback, which drives us to continually enhance our services.

Please feel free to reach out to our Customer Service team at (876) 678-9882 or via email at support@gibbotrading if you have any questions or require further information regarding these changes.

Thank you for choosing Gibbo Trading as your trusted, Fresh meat and Wholesale provider and we look forward to serving you even better with our upgraded phone system and improved pickup and delivery process.